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Best Practice Guide for Academic Support Program Design and Improvement (3rd Edition)
The CLA Guide serves as a comprehensive generic framework designed to help higher education institutions create, revise, evaluate, and strategically plan course-based peer learning assistance programs. These programs—such as Supplemental Instruction/PASS, Peer-Led Team Learning, and Structured Learning Assistance—target historically challenging courses to help students improve course performance and persist toward graduation.
Comprehensive 12-Section Framework
Modeled after standards established by the Council for the Advancement of Standards in Higher Education (CAS), the guide breaks down program management into 12 core operational areas:
Antiracism, Equity, and Inclusion Focus
A major expansion in this 3rd edition is the intentional integration of antiracism policies, equity practices, and culturally responsive/sustaining pedagogies throughout every section. It highlights removing barriers for historically marginalized student populations and building inclusive, welcoming learning spaces.
Two-Tiered Best Practice Model
Multi-Level Evaluation Guidance
Provides a four-level assessment structure ranging from basic participation tracking (Level 1) and immediate grade outcomes (Level 2) to inferential statistics, retention rates, and qualitative research on long-term student and facilitator development (Levels 3 & 4).
Practical Implementation Tools
Every section concludes with a Reflection Guide and Action Plan for program managers, professional staff, and student facilitators to audit their services, address obstacles, and set concrete goals. The guide concludes with a Global Reflection Guide for multi-year strategic planning.